{"id":1459,"date":"2016-01-26T13:58:39","date_gmt":"2016-01-26T12:58:39","guid":{"rendered":"https:\/\/35.181.55.115\/blog\/?p=1459"},"modified":"2016-01-26T12:03:00","modified_gmt":"2016-01-26T11:03:00","slug":"services-de-maintenance-quels-changements-pour-2016","status":"publish","type":"post","link":"https:\/\/www.synchroteam.fr\/blog\/services-de-maintenance-quels-changements-pour-2016\/","title":{"rendered":"Services de maintenance: quels changements pour 2016?"},"content":{"rendered":"

L’ann\u00e9e 2016 s’affirme d’ores et d\u00e9j\u00e0 comme un grand cru pour les fournisseurs de services de maintenance\u00a0! Les indicateurs sont positifs, et il est temps de d\u00e9couvrir les tendances \u00e0 venir qui vous montreront la voie et d\u00e9cupleront l’efficacit\u00e9 de vos services.<\/p>\n

\"gestion<\/a>
Cr\u00e9dits : freedigitalphotos.net<\/figcaption><\/figure>\n

La gamification <\/em>dans les services de maintenance<\/h2>\n

Les \u00e9quipements \u00e0 distance sont un atout en termes de formation et de suivi des employ\u00e9s. Mais lorsqu’il s’agit de pr\u00e9parer les techniciens \u00e0 affronter des situations particuli\u00e8res, la gamification<\/em> est peut-\u00eatre l’outil du futur. Il s’agit d’explorer de nouvelles techniques et enseignements…. Par le biais de jeux vid\u00e9o sp\u00e9cialis\u00e9s ! De nombreux produits vous permettront de d\u00e9velopper les comp\u00e9tences de vos employ\u00e9s de fa\u00e7on ludique, avec une myriade de champs d’application (comme par exemple la s\u00e9curit\u00e9 routi\u00e8re pour les techniciens en d\u00e9placement<\/a> ).<\/p>\n

Repensez votre service client<\/h2>\n

Le service client a beaucoup chang\u00e9 ces derni\u00e8res ann\u00e9es. En 2016, ces changements devraient s’acc\u00e9l\u00e9rer et il s’agira de s’adapter\u00a0! Les r\u00e9seaux sociaux permettent aujourd’hui de cr\u00e9er un contact en l\u00e9ger diff\u00e9r\u00e9 avec les clients\u00a0: une aubaine qui permet \u00e0 chaque technicien de traiter plusieurs demandes simultan\u00e9ment, tout en fournissant une excellente base de donn\u00e9e ( qui permet aux clients de s’orienter dans des contenus \u00e0 m\u00eame de r\u00e9soudre leurs probl\u00e8mes sans intervention directe d’un technicien).<\/p>\n

Des retours sur investissement en b\u00e9ton arm\u00e9<\/h2>\n

Les services de maintenance, champions du retour sur investissement\u00a0? Le rapport \u00ab\u00a0services, revenus et tendances\u00a0\u00bb de WBR<\/a> rapportait pour les compagnies list\u00e9es un profit pour les services sup\u00e9rieur de 70% aux profits des ventes. Le principal responsable en est le d\u00e9veloppement de la maintenance \u00e0 distance, qui permet de r\u00e9duire toujours plus les co\u00fbts gr\u00e2ce \u00e0 des investissements plus accessibles et surtout plus rationalis\u00e9s\u00a0!<\/p>\n

Des outils cloud<\/em> toujours plus performants<\/h2>\n

Un autre atout en terme de revenu\u00a0: les besoins en \u00e9quipements informatiques deviennent \u00e0 chaque fois plus modeste gr\u00e2ce \u00e0 la g\u00e9n\u00e9ralisation d\u00e9sormais effective du cloud. Les outils de gestion comme Synchroteam<\/a> permettent d\u00e9sormais de limiter les \u00e9quipements n\u00e9cessaires gr\u00e2ce au transfert des donn\u00e9es sur des serveurs externe. Les d\u00e9penses en informatique peuvent enfin baisser, sans compter les atouts en terme de mobilit\u00e9<\/p>\n

2016, l’ann\u00e9e des accessoires connect\u00e9s\u00a0?<\/h2>\n

Les Smartwatches <\/i>et surtout les Smartglasses <\/i>sont en passe de devenir des \u00e9quipements indispensables pour tous les fournisseurs de services de maintenance. L’\u00e9quipement en accessoires connect\u00e9s devrait ainsi augmenter de 300% d’ici 2017<\/a>\u00a0! Il sera temps de se mettre \u00e0 la page dans l’ann\u00e9e \u00e0 venir, et de profiter de nouvelles synergies gr\u00e2ce aux technologies wearables<\/i>.<\/p>\n

Il est temps de bousculer ses bonnes vieilles habitudes\u00a0: qui dit nouvelle ann\u00e9e, dit aussi prises de risques pour rester au top ou conqu\u00e9rir de nouveaux march\u00e9s.<\/em><\/p>\n

Cr\u00e9dits photo : flickr<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

L’ann\u00e9e 2016 s’affirme d’ores et d\u00e9j\u00e0 comme un grand cru pour les fournisseurs de services de maintenance\u00a0! Les indicateurs sont positifs, et il est temps de d\u00e9couvrir les tendances \u00e0 venir qui vous montreront la voie et d\u00e9cupleront l’efficacit\u00e9 de vos services.<\/p>\n","protected":false},"author":2,"featured_media":1461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[32,30,31,6],"yoast_head":"\nServices de maintenance: quels changements pour 2016? - Blog Synchroteam<\/title>\n<meta name=\"description\" content=\"L'ann\u00e9e 2016 s'affirme comme un grand cru pour les fournisseurs de services de maintenance!\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synchroteam.fr\/blog\/services-de-maintenance-quels-changements-pour-2016\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services de maintenance: quels changements pour 2016? 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